CareAR’s enterprise augmented reality service experience management platform empowers organizations to access expertise in seconds with remote AR support and self-solve digital work instructions on-demand, across devices from desktop to smartphone supporting any situation, anywhere.
Enhancing the Service Experience Using CareAR® Assist
When CareAR is used as part of the Xerox service experience, customers spending less time waiting for service or on service calls, achieve faster resolution times, equipment up-times, and partner with a company who is environmentally conscious.
Xerox Service Delivery Imperatives
Xerox customers need their printing equipment always on to meet their own customers’ needs and to avoid loss of revenue.
Allows an agent or technician to make a remote diagnosis of the right part or even solve without an on-site visit. Significant improvement in remote solve rates eliminating on-site service events. Reduced on-site service time.
Service organizations today need new ways to enhance their remote work and support capabilities while still being productive, timely and safe. Service delays create higher costs due to excess downtime, dispatches and repeat visits.
Faster onboarding and mastery for new-to-product or new-to-position technicians. Easier to communicate without technical vocabulary and/or guessing. Being able to show the issue with AR guidance provides clarity and focus without having to be an expert on the product.
Service delays create frustration where service teams are challenged with attrition and skills gap, or when technicians try to assess, diagnose, and resolve incidents with audio only communication.
Xerox and its customers have goals to reduce CO2 emissions. Using CareAR to remote-solve reduces site visits and travel.
